Merry Christmas!

Merry Christmas

The holidays are finally here! We wanted to wish everyone a Merry Christmas and a happy new year! We will be closed until Wednesday. We will open for limited business Wednesday through Friday. Then we are closed again on Monday. We will resume normal business operations on Tuesday, January 2nd, 2018. Please be advised, during […]

New Customer Portal

Customer Portal

We have updated and changed our back end to reflect a new customer portal. This portal will be a little easier to navigate and less complicated for all users. If you have questions, feel free to contact us. If you have a computer issue, please create a new ticket online. Or, you can use the […]

Happy Thanksgiving!

Happy Thanksgiving

Happy Thanksgiving from us at Cross Industries. We hope everyone has an amazing time with family, friends, and loved ones. Please be safe out there. Its okay to overeat and have you fill and then some. As a reminder, we will be closed until Monday, November 27th. If you have any support requests, they will […]

Closing for the storm

Hurricane Irma

Hello everyone, As a courtesy reminder, we will be closed this weekend until Wednesday. On Thursday, we will be back open at limited capacity and will return to normal operations on Saturday. We are prepping for Hurricane Irma regardless if it impacts South Carolina or not. Safety measures are in place just for this purpose. […]

Labor Day

Labor Day

We hope all is well with everyone. Just a friendly reminder that we will be closed all day on Monday, September 4th. We have limited support available on the weekends and holidays for our current customers. Please keep in mind the rates for after hours and holidays when calling in an emergency support request.

Downtime

Downtime

Hello everyone, We are sorry for the downtime. We were moving some of systems around on servers and moved to a better cloud-based back end. We didn’t expect any downtime to occur, but it did. Thank you for your patience. All parts of the website are back up and so is the customer portal. If […]

Hurricane Harvey

Hurricane Harvey

Hello, we are looking to assist with the destruction cleanup and recovery efforts in Texas. We will be gathering any used or recycled computers that you do not want anymore and refurbishing them to send to Texas. This would only be a small effort but we believe will make a big difference. A lot of […]

Solar Eclipse

As a reminder, our office will be closed today in observance of the solar eclipse. We are unable to make immediate travel repairs. All operations will resume tomorrow on a regular schedule. Thank you.

New Customer Portal

We have a new customer portal. Now you can log in to see current tickets, open quotes, contracts, managed assets, and documents. From this portal you’ll be able to open up new tickets or check the knowledgebase for information. We hope that this new system will help customers easily access information they need. It will […]

Think ahead

You have probably already heard about the recent incident with Amazon’s cloud services. If you haven’t, a brief overview is that the large cloud provider had a glitch which took thousands of websites down or to the slow crawling breaking point. Many businesses use cloud services to sustain uptime and availability at a high cached […]